Wildmind Meditation News
Jul 26, 2013
Meditation’s next frontier: Improving customer service
Knowledge@Wharton: The role of meditation in enhancing individual performance, leadership and productivity is well documented. However, a recent study captures its uses in evoking compassion — as the Buddha originally intended. Businesses could use that insight and meditation as a tool to foster closer bonding between employees and to spur them to serve customers better, according to Wharton management professor Sigal Barsade.
A recent article in The New York Times by David DeSteno, a professor of psychology at Northwestern University, describes how he, along with psychologist Paul Condon, neuroscientist Gaelle Desbordes and Buddhist lama Willa Miller, conducted an experiment in meditation that…