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Meditation’s next frontier: Improving customer service

Knowledge@Wharton: The role of meditation in enhancing individual performance, leadership and productivity is well documented. However, a recent study captures its uses in evoking compassion — as the Buddha originally intended. Businesses could use that insight and meditation as a tool to foster closer bonding between employees and to spur them to serve customers better, according to Wharton management professor Sigal Barsade.

A recent article in The New York Times by David DeSteno, a professor of psychology at Northwestern University, describes how he, along with psychologist Paul Condon, neuroscientist Gaelle Desbordes and Buddhist lama Willa Miller, conducted an experiment in meditation that…

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We comb the internet, looking for news stories related to all forms of meditation, whether Buddhist or not. To date we have posted thousands of news stories that cover everything from meditation and health to meditating celebrities. When we publish a story that's favorable to or critical of one form of meditation, this does not imply that we agree with the stance of the original news story. Read more articles by .

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