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Wildmind Meditation News

Jul 26, 2013

Meditation’s next frontier: Improving customer service

Knowledge@Wharton: The role of meditation in enhancing individual performance, leadership and productivity is well documented. However, a recent study captures its uses in evoking compassion — as the Buddha originally intended. Businesses could use that insight and meditation as a tool to foster closer bonding between employees and to spur them to serve customers better, according to Wharton management professor Sigal Barsade.

A recent article in The New York Times by David DeSteno, a professor of psychology at Northwestern University, describes how he, along with psychologist Paul Condon, neuroscientist Gaelle Desbordes and Buddhist lama Willa Miller, conducted an experiment in meditation that…

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