Tone matters.

I remember times I felt frazzled or aggravated and then said something with an edge to it that just wasn’t necessary or useful. Sometimes it was the words themselves: such as absolutes like “never” or always,” or over-the-top phrases like “you’re such a flake” or “that was stupid.” More often it was the intonation in my voice, a harsh vibe or look, interrupting, or a certain intensity in my body. However I did it, the people on the receiving end usually looked like they’d just sucked a lemon. This is what I mean by tart tone.

People are more sensitive to tone than to the explicit content …