David Brooks, NY Times: I’m sometimes grumpier when I stay at a nice hotel. I have certain expectations about the service that’s going to be provided. I get impatient if I have to crawl around looking for a power outlet, if the shower controls are unfathomable, if the place considers itself too fancy to put a coffee machine in each room. I’m sometimes happier at a budget motel, where my expectations are lower, and where a functioning iron is a bonus and the waffle maker in the breakfast area is a treat.
This little phenomenon shows how powerfully expectations structure our moods and …
